All questions related to your profile and managing it

• How can I change my password? 451
• I play in several clubs, can I have a single login? 297
• I have a single account across several clubs, how do I choose which club to display? 234
• A family member wants to become a member, can I add them? 195
• How do I book for a family member? 66
• I've lost my password. How can I recover it? 279
• How do I change my profile photo and information? 48
• I have several accounts: how do I merge them into a single login? 59
• How do I change the site language? 56
• How do I set my personal access code? 61
• My data: download, leave the club, delete my account 52
• How do I become a club member online? 40

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 178
• Why are some cells pink on the board? 420
• How can I make a booking 995
• How can I book with a guest? 282
• How can I edit a booking? 250
• How can I delete a booking? 346
• All courts are occupied. Can I join the waiting list? 120
• What payment methods are available to me for a booking? 152
• How to create an open booking 95
• How to join an open match 66
• Where can I find the court access code (door code)? 64
• How do I withdraw from an open match? 61
• How do I view my booking history? 67
• How do I see the weekly schedule? 46
• How do I find and book at another club? 62

How do I register for a camp or a school?

• Sign up for a tennis lesson 142

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 52
• How do I pay for a booking with my wallet? 52
• How do I split the payment with my partner? 78
• How do I use my restaurant vouchers? 51
• How do I view and pay my invoices? 65
• How do I download my certificates? 41
• How do I send money from my wallet to another member? 33

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 44
• How do I join my club's WhatsApp groups? 58
• How do I take part in the Défi-Plugin (challenge tournament)? 59

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 43
• How do I turn on dark mode? 63
• How do I install the Plugin.ch mobile app? 51
• How do I choose the notifications I receive on my phone? 29
• Where can I find the messages sent by my club? 34

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 49
• The administration home page 50

• Manage access 103
• Manage membership cards 71
• Manage clubhouse 66
• Manage restaurant credit 66
• Manage email sending 72
• Manage invoicing 53
• Manage member groups 58
• Manage registrations 68
• Manage special days 51
• Manage offers 81
• Manage online payments 51
• Manage billing regions 58
• Manage the club manager 69
• Manage challenge tournaments 67
• Manage RFID validation 55
• Manage general settings 70
• Setting up the accounts (general ledger) 30
• Configure EBICS: connect Plugin.ch to your bank 59
• Gate access log 51
• Manage multiple buildings 35

• Create a new court 80
• Manage court groups 79
• Manage booking periods 80
• Manage court usage 52
• List, edit, or delete a court 72
• Manage sports 40
• Close courts 47

• Create a new season 76
• Edit or delete a season 64
• Open the winter season by copying last season 63
• Link a sport to a season 30

• Manage recurrence authorizations 66
• Manage restrictions 65
• Manage subscription type 72
• Create booking prices: per session or per season 58
• Check rates with the rate grid 49
• Manage non-member and pay-as-you-go deductions 38
• Booking without a subscription: the guest subscription 37

• Create an item 86
• Assign an item to a member 60
• Edit or delete an item 62
• Delete an item assigned to a member 70
• Import linked items from Excel 52

• Display the member list 87
• Create a new member 95
• View a member's detailed information 70
• Display a member's operational data 69
• Manage member subscriptions 54
• Import member data 78
• Print member cards 62
• Print and export the member list 63
• Charge an item to a member or a group 60
• Link a member to a group 77
• Edit and delete a member 73
• Search for a member 67
• Managing duplicates: merging two profiles 43
• Managing units to be deducted: personalised hours and non-members 63
• Manage Swiss Tennis licenses 53
• Topping up a member's wallet 39
• Find and reactivate a removed member 47
• Issue a certificate for a member 39
• Managing families 34
• Handling erasure requests (GDPR) 54

• Add a new sponsor 48
• Invoice sponsors 61
• Re-invoice sponsors 59

• Assign and remove a role 63
• Roles and access: create and edit a role 55

• Activating the Lessons module 59
• Creating lesson items 64
• Create, edit, and delete a lesson 79
• Manage lesson groups 59
• Manage lesson enrollments 73
• Prerequisite 64
• Invoice and reminder texts 56
• Teachers' schedule 35
• Grouped payments of registrations (basket) 35
• Change the rate of a registration 38
• Copy a lesson for the next season 35

• Complete management of equipment rental 66

• Find old invoice groups (archives) 65
• Invoice considerations and display 74
• Create invoices 57
• Send invoices by email 57
• Manage payment reminders 68
• Print invoices 49
• List and search invoices 72
• Edit and delete invoices 55
• Invoicing a membership fee or an item: what's the difference? 59
• Automatic reminders for e-mail invoices 41
• Keeping the accounts with the general ledger 32
• Manage family discounts 36
• Import accounts from Excel 54
• Carry an overpayment over to the next invoice 46
• Transit accounts for online payments 56
• How invoice dates are calculated 30
• Annuler une facture ou une ligne déjà comptabilisée 64

• List of bank payments 55
• Processing via bank files 75
• Process a manual payment 79

• Process installments 69

• Managing bookings in the schedule 106
• Configure and use open matches 60
• Manage the set times 66
• Create a promo code and use it 47
• Refund a fixed-hour session that was released and taken again 47
• Moving a booking and creating a recurrence in the schedule 46
• Creating and managing recurrences 36
• The weekly view and the all-sports view 38
• The cash journal and the history of a booking 26
• Manage cash register prices 38
• Offering items with a booking 31
• Deleted bookings and deletion records 45
• Replace a player on a fixed hour 31
• A fixed hour cannot be added: nothing is displayed 39

• Manage automatic emails 73
• Sending bulk emails 65
• Manage messages 62
• History of sent emails 49
• Writing an e-mail with the editor 34
• Birthday and inactive member e-mails 47

• Manage challenge tournaments 66

• Enable partner search 70

• The statistics dashboard 60
• Invoicing bookings from the statistics 40

• Access the program 82
• Booking by a member 82

• Creating and configuring a lesson 69
• Sign up for a tennis lesson 66
• Managing registrations (administrator) 68
• Managing groups and the schedule 71
• Tennis lesson invoicing 65
• Invoicing check and Youth and Sport export 58

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 32
• Adding and editing an employee 57
• Special cases: minor salary, young people, pensioners, LPP 42
• Running the monthly payroll 48
• Entering a compensated absence (army, maternity, illness, accident) 33
• The 13th salary and holidays for hourly employees 41
• Paying salaries and reconciling them with the bank 46
• Correcting an approved payslip 46
• Salary certificates and annual lists 31

You'll find all the questions about booking without an account

• How can I book if I don't have an account 891
• Where can I find available courts in my area? 163
• How can I edit/cancel my booking if I don't have an account? 175